Our Privacy Policy

This Privacy Policy applies to the operations of Think Childcare Limited (“Think” or “The Company”) within Australia, and explains how we manage personal information. We safeguard your privacy and the confidentiality of personal information collected by us in the course of our business, including information provided to us by third parties, and are bound by the Australian Privacy Principles which are set out in the Privacy Act 1988 (Cth) (the Act).

The Company is committed to the protection of personal information in accordance with these privacy laws in the provision of its childcare services through the childcare centres it operates and manages.

This Privacy Policy explains how we collect, hold, use, disclose, secure and otherwise manage the personal information of the families that use our services. It describes the types of information we collect and hold and why, how to access and correct the information and how to make a privacy complaint.

Kinds of personal information we collect and hold

Personal information is any information or an opinion about you, or which could reasonably be used to identify you. Personal information we may collect from you includes:

  • your name, address, date of birth and contact details
  • information relating to children enrolled in our centres and their families, including information about health, education and financial information, for example information relating to funding support from government
  • enrolment history and details of attendance, services used and any information relating to attendance at our centres or use of our services
  • information collected by us when you apply to enrol your child at our centres; and
  • if you apply to work for us, your past employment, qualifications, residency status and proof of identity.

Sources of personal information

In most cases we will collect personal information directly from you. We will obtain your consent to collect sensitive information, such as information about your health or eligibility for financial support, unless we are required or permitted by law to collect it without your consent. When dealing with the Company you may be:

  • enrolled at one of our childcare centres or a parent of a child enrolled at one of our centres, or who is applying to enrol your child
  • a former user of our centres, or a client or customer of a business partner, including an externally owned childcare centre managed by us
  • a participant in any promotion run by us, or who has provided information in connection with an inquiry about us or our business, or in connection with a marketing initiative we conduct
  • a supplier, employee, or other person required to undertake accreditation or achieve any clearance or approval in order to deal with us or be involve in any way with out business; or
  • an applicant for employment, through our recruitment services provider.

Where relevant, a reference to our childcare centres includes a reference to externally owned childcare centres managed by us.

You may choose not to provide your personal information

If you choose not to provide your personal information we may not be able to provide you with childcare services, process your application or allow you to participate in training, recruitment programmes, marketing initiatives or information campaigns.

How personal information is collected and held

We may collect your personal information if you use any online services we provide (including recording your payment information such as credit card or bank account details); complete our documents or forms, including in relation to an enrolment application; speak to one of our contact centres; participate in an information or marketing initiative; deal with any of our business partners, or if you apply to work with us.

Your personal information is recorded in our computer systems, databases and paper records and held in secure environments. We may utilise our related bodies corporate, agents and third party suppliers for data storage services.

Any personal information you provide over the internet is held securely. We use service providers and secure online payment facilities so that you can pay us by credit card. Your details cannot be accessed through the internet after your payment has been processed.

When you visit our website we may use common internet technologies, such as cookies, to collect general statistical information and to assist you to use our online services. We do not collect personal information from cookies or use cookies for marketing purposes. We collect statistics on web pages visited (including time, date and number of "hits") browser information and search requests but we do not record your personal information when you visit our websites.


There are limited circumstances where you may be able to deal with us anonymously or by using a pseudonym if you request to do so. Examples include where you are seeking only general information about one of our products or services, or are looking only for indicative pricing. In most cases it will not be possible for you to deal with us in this way, or to commence or complete an enrolment application in this way.

Purposes for collecting, holding, using and disclosing personal information

We only collect personal information where it is reasonably necessary for one or more of our functions or activities, such as issuing, administering and managing our business or supplying our services, assessing your eligibility for funding support or other benefits, or assessing your suitability to work with us.

How we use and disclose your personal information

We will only use or disclose your personal information in ways that you would reasonably expect, including so that we can provide our services to you or provide you with information, provide you with online services or information or allow you to use our recruitment facilities. We will request your consent for any other purpose which you would not reasonably expect.

Who we may disclose your personal information to and why

We, or our authorised agent, may disclose your personal information to:

  • any person authorised by you
  • our related bodies corporate that provide childcare services or support our business through marketing, accounting and administration services
  • a mail house, records management company or technology services provider (for printing and/or delivery of mail and email, including secure storage and management of our records)
  • health service providers, insurers and government authorities in connection with the provision of our services or the health and care of children enrolled at our centres
  • an organisation that provides you with banking facilities (for the purpose of arranging direct debit or other payment transactions or confirming payments made by you to us)
  • persons employed by or who have an interest in externally-owned childcare centres managed by us; and
  • any company who conducts surveys on our behalf for the purpose of improving or providing our services.

Personal information about you may also be collected from the above people or organisations.

Disclosure to overseas recipients

In some instances our suppliers, service providers and related bodies corporate we disclose your personal information to may be located overseas. Where personal information has been disclosed to an overseas recipient, there is a possibility that in certain cases that recipient may be required to disclose it under a foreign law. Where this occurs, such disclosure is not a breach of the Act.

Accessing and seeking correction of your personal information

Our aim is to always have accurate, complete, up-to-date and relevant personal information. When you receive enrolment or re-enrolment notices, general correspondence or if we speak with you, you should check that the information we hold about you is correct.

You may request access to your personal information that we hold at any time, and request us to correct any errors in that information. Generally no restrictions or charges will apply.

How you can contact us or make a complaint

If you would like more information about how we manage your personal information, wish to request access to or correction of your personal information, or if you have a complaint, please contact us and we will make every effort to resolve your complaint.

Approved and adopted

This policy was approved and adopted by the Board on 27th March 2015.